The work, and how I get to it

Twelve years at Apple, most of it inside Developer Program Support — the team that sits between a complex, constantly-shifting platform and the people trying to build on it. That's post-sale technical education, whatever the title said: taking something genuinely hard to explain and making it land, at scale, for people who couldn't afford to get it wrong.

Before Apple, a different kind of teaching — collegiate and municipal recreation management, sports officiating, minor league hockey operations. Different room, same skill: reading what a group actually needs to understand, and building the structure that gets them there without you having to repeat yourself.

I don't come at problems with a framework already decided. I roll up my sleeves, look at what's actually broken, ask the questions people would rather skip, and make a call on what happens next. That process is rarely clean. Sometimes three steps forward is actually the discovery that you were five steps off course, and the real move is a hard left nobody had on the whiteboard. I'd rather find that out early and say so than protect a plan that's already wrong.

Currently completing an Instructional Design rotation at Apple, and pursuing APTD certification through ATD. The throughline across all of it isn't 'training' as a department — it's making the people and systems around a thing better at doing what they're supposed to do. That's the job, under whatever name it's operating.

Master's in Adult Education & Distance Learning (University of Phoenix). Graduate certificate in Business Analytics (University of Nebraska–Lincoln). Based in Nebraska, working remote.

I'm better at spotting the right question than executing the fifth draft of the answer — which is exactly why the systems I build are meant to outlast my involvement in them.